FAQs

How long does shipping take?

We aim to deliver your order quickly and reliably, with most deliveries arriving within 2-3 weeks (21 days).

Once your order has been dispatched, you will receive a tracking number via email to monitor its delivery.

Shipping Schedule: Every Wednesdays & Saturdays.

Order Processing: 1-2 business days

Shipping from Partner (Abroad): 5-7 business days

Quality Check at Our Warehouse: 1-2 business days

Dispatch via Local Courier: 1-3 business days (depending on your location)

Please note: Shipping typically takes 2-3 weeks (21 days) after your order leaves our warehouse. Occasional delays may occur due to holidays, weather, or other courier circumstances beyond our control. We appreciate your patience and understanding.

 

Delivery Rates

FREE SHIPPING ₱3000 above

CALABARZON: ₱90 (1–3 days)

Metro Manila, Visayas, Mindanao: ₱150 (3–5 days)

 

Where can I track my orders?

Order tracking will be sent via email or SMS.

Track them through: https://www.jtexpress.ph.

 

How can I contact customer support?

Our dedicated customer support team is here to assist you. Reach us anytime on social media channels we aim to respond to all inquiries within 24–48 hours on business days. we’re always delighted to help.

 

Do you offer any discounts or promotions?

Absolutely! We occasionally share exclusive promo codes on our Instagram and Facebook posts. Follow us to stay updated you may discover limited-time offers featured in our captions.

 

What payment methods do you accept?

BDO Transfer • GCash • BPI Transfer • Cash On Delivery

Kindly check our Bank Details upon checking out 💳.

 

Returns & Exchanges

Returns & Exchanges are accepted only if an incorrect item was received or if the kit is defective. In such cases, please send us a direct message on Instagram or our Facebook Page so we can assist you with the exchange process.

For any additional inquiries, feel free to message us through our social media accounts.